We ship worldwide!
Once you’ve completed the order form and your payment is confirmed, your Cogniultra purchase will be automatically dispatched.
Within 60 hours, you will receive an email containing your shipping tracking ID and a personalized link. This link enables you to monitor your shipment’s progress at your convenience.
Rest assured, your order is en route to the address provided. Our trusted shipping partner ensures prompt delivery.
Your satisfaction and health are our top priorities. We guarantee premium quality products. Should you have any inquiries, reach out to us at . We’re here to assist you.
| Delivery Address | Shipping Fee | Shipping Time |
|---|---|---|
| United States | free | 5-7 day working |
| Canada | $ 15.95 | 10-15 day working |
| UK and Ireland | $ 15.95 | 10-15 day working |
| Australia and new zeland | $ 15.95 | 10-15 day working |
We prioritize each order with the utmost care, striving for swift dispatch. However, external factors beyond our control, such as customs or any major issue may lead to delays. Despite this, we extend our gratitude for your patience by initiating the warranty period upon delivery, should international shipping exceed expectations.
For your convenience, we’ve compiled a list of frequently asked questions regarding our shipping policy and order status. Please peruse them to swiftly address any inquiries you may have.
Where can I receive my order?
We offer delivery to your preferred location, be it your home or workplace, as long as there’s a physical address.
Can the billing address differ from the shipping address?
Certainly. Just indicate separate billing and shipping addresses on your order form.
How long will delivery take?
Typically, domestic packages arrive within 5-7 working days from the order date, as reported by most of our customers.
What are the delivery charges?
There are none! We cover the delivery costs as a token of our appreciation and trust in your satisfaction with your order.
Can I track my order?
Absolutely. Within a maximum of 60 hours from ordering, you’ll receive an email containing your shipping tracking ID and a link for real-time updates on your order status.
I mistakenly provided the wrong shipping address. What should I do?
Don’t fret. Simply create a ticket and one our representative will get back to you on your query..
Where can I find more information about the product or shipping process?
We’re committed to assisting you every step of the way. Reach out to us via email any day of the week at contact@cogniultra.com with any questions regarding the product, order, or shipping process. We’re here to help.
*Every ticket is managed by our friendly customer support agents, and they will reply as soon as possible.
International customers are responsible for all duties, taxes, and/or tariffs imposed by their respective regulatory agencies.
Will I be responsible for any additional charges like taxes, duties, or customs fees when receiving my international order?
Depending on your country’s customs regulations, additional charges such as taxes, duties, or customs fees may apply during delivery. If these fees are applicable, they will be the responsibility of the customer and are not included in the product price or shipping cost. For most countries, no additional charges are applied beyond what is shown at checkout, but we recommend checking with your local customs office to confirm if any fees might apply to your region.
What if my country doesn’t have additional customs fees?
If your country does not impose any taxes, duties, or customs fees, you will not face any additional charges beyond the product price and shipping cost you paid at checkout.
What happens if I refuse to pay the customs duties or taxes (if applicable)?
If applicable duties or taxes are not paid, the package may be returned to us or held by customs. In such cases, any return shipping costs or fees incurred will be the responsibility of the customer.